Refund and cancellation policy
How refunds, cancellations, and rescheduling work for Deploy Nodehub geographic usage reporting engagements.
Scope
This policy applies to advisory services we sell by written confirmation: regional usage audits, geo cohort reports, market expansion briefs, workshops tied to those services, and region watch retainers. This site does not sell products, subscriptions, or physical goods, and does not process checkout payments.
Eligibility
Refunds apply to fees paid for a confirmed engagement when cancellation or scope reduction meets the conditions below. Deposits and prepaid retainers are handled as described in the Deposit and retainers section.
Timeframe to request
Request a refund or cancellation in writing to hello@deploy-nodehub.digital within 14 days of the issue arising, or before the next scheduled session if earlier. Include the confirmation date, service name, and reason.
Full refunds
A full refund of fees paid for an unused engagement is available if you cancel at least 7 full business days before the agreed start date and we have not begun substantive work (data review, drafting, or facilitation preparation).
Partial refunds
If work has started—such as inventory review, taxonomy drafting, or partial report writing—we refund the unused portion after deducting fees for completed work at the rates in the confirmation. If more than half the scoped deliverable is complete, partial refunds are assessed case by case and may be limited to unused retainer days.
Non-refundable items
- Completed deliverables already delivered (final reports, briefs, audit memos)
- Sessions already held (workshops, briefing calls)
- Third-party costs you approved in writing (for example, specialist transcription) once incurred
- Retainer months already started when notice is given after the month begins, unless we agree otherwise
Cancellation and rescheduling
You may reschedule a workshop or briefing once at no charge with at least 5 business days’ notice. Later changes may forfeit the session fee or require a reschedule fee stated in the confirmation. We may reschedule for illness or force majeure and will offer a new date promptly.
Deposits and retainers
Some engagements require a deposit to reserve dates. Deposits are applied to the final fee. Unused deposits are refundable under the full-refund timing above; after work begins they are applied to completed work first. Monthly retainers renew as stated in the confirmation; cancel with at least 15 days’ notice before the next billing period to avoid the following month.
No-shows
If your team does not attend a scheduled session without timely notice, that session is treated as delivered and is not refundable. We can book a replacement session at the then-current rate if capacity allows.
Work already started and materials
Analysis drafts, taxonomies, and notes produced before cancellation remain billable for the time spent. Purchased reference materials bought specifically for your engagement with prior approval are non-refundable once ordered.
Refund process and timing
Approved refunds are processed within 14 business days of written approval. Refunds return to the original payment method when possible; otherwise we arrange bank transfer to an account you nominate. Processing time with banks may add several days.
How to contact us
Refund and cancellation requests: hello@deploy-nodehub.digital, (02) 693 4829, or by post to 1578 Soi Samanmit Suthisan, Huai Khwang, Bangkok, 10310, Thailand.